Privacy Policy
Last updated: 2026
This Privacy Policy describes how Celina Restoration Pro ("we," "us," or "our") treats personal information when you visit this website, call us, email us, or submit our contact form.
The Short Version
We collect what we need to answer you and to keep this website working. We do not sell personal information. Please keep payment card numbers, government ID numbers, and other sensitive details out of the contact form and out of email.
Information You Give Us
When you contact us, you may provide:
- Your name, phone number, and email address
- The address or neighborhood of the property with the water problem
- The kind of property, such as a house, townhome, apartment, or business, and the type of water problem
- Any message you write, and any photos or documents you choose to send
- Details shared on a call, such as the cause of the water and how far it spread
We use these details to respond, to check that your address is in our service area, to prepare an estimate, and to carry out work you approve.
Information the Website Collects Automatically
Like most sites, this one can receive basic technical information when you visit, including your IP address, browser and device type, the pages you view, and the page that referred you. Our hosting provider and any analytics tools we use may log this data to keep the site secure and running smoothly.
How We Use Information
- To respond to calls, emails, and form messages
- To schedule visits and prepare estimates
- To perform and document the work you ask for
- To communicate about your project and, at your request, with your insurer or property manager
- To protect the website and improve how it works
- To satisfy legal, tax, insurance, and record-keeping requirements
Cookies, Maps, and Third-Party Tools
This website may use cookies or similar technologies, and the contact page may include an embedded map. Third-party services of this kind may gather data under their own privacy policies. Your browser settings let you restrict or delete cookies, though some features may not work as intended if you do.
Who Sees Your Information
Service Providers
We may use outside companies for hosting, email, telephone service, and scheduling. They may process information on our behalf, and we expect them to protect it.
People You Ask Us to Contact
When you ask us to speak with an insurer, landlord, manager, or other party, we share the information that conversation needs.
Legal and Business Reasons
We may disclose information when the law requires it, when it is needed to protect our rights or safety, or in connection with a sale or reorganization of the business.
We do not sell personal information.
Retention and Security
We keep information as long as it helps us serve you, answer questions, and meet legal and insurance record requirements. We use reasonable safeguards, but no website or method of transmission is completely secure, so we cannot guarantee absolute security.
Your Choices
You may ask us to correct information that is wrong or to delete information we no longer need, subject to legal and record-keeping duties. Should we send marketing messages, each will explain how to opt out. To make a request, use the contact details below.
Links to Other Websites
This site may link to third-party websites. We do not control them and are not responsible for their privacy practices, so please review their policies.
Children
This website is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, let us know and we will delete it.
Changes to This Policy
We may update this policy from time to time. The "Last updated" date at the top shows the current version. By continuing to use the website after an update, you accept the revised policy.
Privacy Questions
Write to Celina Restoration Pro at contact@celinawaterdamagerestoration.us, or mail us at 312 N Louisiana Dr, Celina, TX 75009, USA. You can also use the contact page. Our terms and conditions and disclaimer are also available.